Privacy Policy

1. Who we are

GRACE WAVE Network is an online network of faith, music, wellness and mission channels, including GRACE WAVE Radio, GW Music, TuneSense, SongSpark Pro, Community and GRACE WAVE KIDS content. You can reach us at team@gracewavenetwork.com.

2. Information we collect

Account information

If you create an account we store your email address and a securely hashed password through our authentication provider. We never see your password in readable form. We also store a sign-in session on your device so you stay signed in.

Purchases, orders and My Library ownership

When you buy songs, gift a song, or purchase SongSpark Pro, we keep an order record: what you bought, the amount, the date, the buyer email, payment status and, for gifts, the recipient's name and email and any message you include. We also keep a record of which songs you own in My Library, your Favorites, and your My Library preferences.

Payment information

Payments are processed by Stripe. Your card details are entered on Stripe's checkout and go to Stripe directly. GWN does not receive or store your full card number. Stripe shares with us the information needed to confirm and manage your payment or subscription.

GW Music listening and earlier memberships

GW Music listening is free with an account. If you had an earlier paid membership, we keep its status (for example active, canceling or ended), its billing period dates and a link to your Stripe customer and subscription so you can manage it. Payments are handled by Stripe as described above.

Free Song Credits and gift codes

We record Free Song Credits issued to your account (such as a Welcome Gift or Launch Gift), when they are reserved or used, and gift codes you redeem.

Community posts, comments, likes and Radio chat

When you post in Community, comment, react, or send a message in GRACE WAVE Radio chat, we store the display name you choose, your message and the time it was posted. These are visible to other visitors. To let you edit or remove your own posts, your browser keeps an anonymous identifier.

Prayer requests

If you submit a prayer request we store the name you provide, your request and the date. Prayer requests may be shown publicly on the Prayer Wall and are read by our prayer team. Prayer requests can include very personal information, such as health, family or faith matters. Please share only what you are comfortable having others read, and consider using a first name or initials.

SongSpark Pro submissions

When you order a custom song we collect your name, email and the story, details and preferences you provide so we can create your song and deliver it to you.

Accessibility reports and messages to us

If you send an accessibility report or email us, we receive your name, email and your message so we can reply.

MATTBOT (AI assistant)

When you chat with MATTBOT, your messages are sent to an AI model (currently Google Gemini, accessed through the Lovable AI Gateway) to generate replies. Please don't share sensitive personal information in the chat.

Anonymous usage counts

We count page views per page and the number of people listening to GRACE WAVE Radio. These counts are anonymous. They are not tied to your account, and we do not use advertising trackers.

Staff uploads

Authorized GWN team members can upload media (such as images, audio and video) through our internal Studio. These uploads are stored in our secure storage.

3. TuneSense and your microphone

• TuneSense only asks for microphone access after you tap Start Listening.
• Audio is analyzed live on your device to estimate the music's tuning (for example 432Hz or 440Hz).
• GWN does not record, upload or store your microphone audio. The microphone is released as soon as the analysis ends.
• TuneSense is free with an account. If you had an earlier paid TuneSense plan, we keep only its subscription status. The analysis result is shown to you and is not saved on our servers.
• TuneSense does not work without microphone permission. You can turn permission off at any time in your browser or device settings.

4. How we use information

• To create and secure your account and keep you signed in.
• To process purchases, deliver songs and gifts, and keep your My Library available.
• To provide TuneSense, SongSpark Pro, Community, Prayer and Radio chat.
• To send service emails, such as sign-in emails, receipts, gift deliveries and song delivery.
• To respond to your messages, reports and prayer requests.
• To moderate content and protect GWN and its community from abuse.
• To understand, in anonymous totals, which pages are used so we can improve GWN.

We do not sell your personal information, and we do not use it for third-party advertising.

5. Services we use

We rely on these providers to run GWN. They process information on our behalf or when you use their features:

• Lovable Cloud: hosting, database, sign-in, file storage and server functions.
• Stripe: payment processing for song purchases, gifts, SongSpark Pro and earlier paid subscriptions.
• Lovable AI Gateway / Google Gemini: generating MATTBOT replies and some writing-assistant features.
• Email delivery service: sending sign-in, receipt, gift and delivery emails.
• YouTube (Google) and Rumble: embedded video and GRACE WAVE Radio playback. When a player loads, these services may collect information under their own privacy policies.
• Substack: our newsletter. If you subscribe, you do so on Substack.
• GiveSendGo, PayPal and Cash App: donation pages. Donations are made on these sites, not on GWN.
• Amazon, Fourthwall and Spring: book and merchandise stores we link to.

When you leave GWN for another site or use an embedded player, that service's own privacy policy applies. We can't control what information those services collect.

6. Cookies and local storage

GWN uses your browser's storage for things the site needs to work, such as:

• keeping you signed in;
• your cart and music player queue;
• preferences and dismissed notices;
• anonymous identifiers that let you edit your own Community posts, chat messages and prayer interactions;
• temporary image links, to make pages load faster.

We do not use advertising cookies. Embedded YouTube or Rumble players may set their own cookies.

7. Content you share publicly

Community posts, comments, Radio chat messages and prayer requests shown on the Prayer Wall can be seen by anyone who visits GWN. Please don't post private contact details or anything you don't want others to see. We may remove content that breaks our Terms of Use.

8. Children's privacy

GWN includes GRACE WAVE KIDS content and supports the work of GRACE WAVE KIDS FOUNDATION. GWN itself is a general-audience service. It is not designed for children to create accounts, make purchases or post content on their own. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us at team@gracewavenetwork.com and we will remove it.

9. Security

We use reasonable safeguards to protect your information. These include encrypted connections (HTTPS), hashed passwords, access rules that limit who can see each kind of data, and private storage for purchased music. No online service can guarantee complete security.

10. How long we keep information

We keep account information while your account is open. Order and payment records are kept as needed for accounting, tax, refunds and fraud prevention, including after an account is closed. Public posts and prayer requests stay visible until they are removed by you, where the feature allows, or by us. We have not yet set fixed deletion schedules for each type of information. When we do, we will update this policy.

11. Deleting your account and data

You can delete your account yourself at any time: sign in, open Account, go to Account & Privacy and choose Delete My Account. If you can't access your account, email team@gracewavenetwork.com from the email address on your account. Full instructions are on our account deletion page. When we delete an account, we remove your sign-in and the personal information linked to it. We may keep order and payment records where we are required to by law or need them for legitimate business purposes, such as tax records and fraud prevention.

12. Your choices

• You can use GRACE WAVE Radio, most of GW Music and many pages without creating an account.
• You can manage or cancel an earlier paid subscription from Billing & Activity in your account.
• You can turn off microphone permission at any time in your browser or device settings.
• You can clear stored site information by clearing your browser's data for GraceWaveNetwork.com.
• You can ask to see, correct or delete your personal information by emailing us.

13. Changes to this policy

We may update this policy as GWN changes. We will post the new version here with a new "Last updated" date. If a change is significant, we will make reasonable efforts to let you know.